Política de frete

Shipping Policy

Thank you for shopping with AureOak.

Order Processing Time

All orders are processed within 24–72 business hours after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended slightly.

Shipping Time

Estimated delivery time is 7–15 business days.

Delivery times may vary depending on destination country, customs clearance procedures, local carrier operations, weather conditions, and peak holiday seasons.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take a few business days to become active in the carrier's system.

International Shipping

AureOak ships to customers worldwide.

Customers are responsible for any customs duties, import taxes, VAT charges, or other fees imposed by their local authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

AureOak is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control, including customs inspections, transportation disruptions, weather events, or carrier delays.

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and product so we can investigate and assist you promptly.

Contact Information

AureOak

HORIZONEX RETAIL LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@aureoak.shop

Phone: +44 7821 916942

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