Terms of Service

Overview

This website is operated by AureOak. Throughout the site, the terms “we”, “us” and “our” refer to AureOak, operated by HORIZONEX RETAIL LTD.

By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, merchants, and contributors of content.

Company Information

AureOak

HORIZONEX RETAIL LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@aureoak.shop
Phone: +44 7821 916942

Online Store Terms

By using this website, you represent that:

• You are at least the age of majority in your country or state of residence.

• You will not use our products for any unlawful purpose.

• You will not violate any applicable laws or regulations.

Any violation of these Terms may result in the termination of your access to our services.

Products and Services

We strive to ensure that all product descriptions, images, specifications, pricing, and information are accurate.

However, we do not guarantee that all content available on the website is complete, current, or error-free.

We reserve the right to:

• Modify product offerings at any time.

• Discontinue products without notice.

• Refuse or cancel orders at our discretion.

• Correct pricing or content errors when necessary.

Pricing and Payment

All prices displayed on our website are subject to change without notice.

Payments are securely processed through authorized payment providers.

By placing an order, you authorize AureOak to charge your selected payment method for the total purchase amount.

Order Processing and Shipping

Order Processing Time: 24–72 business hours

Estimated Delivery Time: 7–15 business days

Delivery estimates are not guaranteed and may vary due to customs procedures, carrier delays, weather conditions, public holidays, or circumstances beyond our control.

Returns and Refunds

Please review our Return and Refund Policy for detailed information regarding returns, refunds, exchanges, and cancellations.

Intellectual Property

All content on this website, including but not limited to logos, graphics, product descriptions, images, text, videos, designs, trademarks, and branding materials, is the property of AureOak and may not be copied, reproduced, distributed, or used without prior written consent.

Limitation of Liability

AureOak shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• The use of our website.

• Product misuse or improper installation.

• Shipping delays.

• Service interruptions.

• Technical issues beyond our control.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of any third-party websites.

Privacy

Your use of our website and submission of personal information are governed by our Privacy Policy.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Continued use of the website following any updates constitutes acceptance of those changes.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of England and Wales.

Contact Information

AureOak

HORIZONEX RETAIL LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@aureoak.shop
Phone: +44 7821 916942